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Amy Mikel

Director, Customer Experience
Brooklyn Public Library

Amy Mikel is the Director of Customer Experience at Brooklyn Public Library, responsible for implementing exceptional library services in the areas of reference, circulation and collections across 62 branch locations. She oversees the Library’s circulating print, media, eBook and database collections as well as the processes and policies which govern patron account management and materials circulation. Amy is part of the team named Library Journal’s 2023 “Librarians of the Year” for their work on the Books Unbanned Freedom to Read campaign.

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